Happy Christmas Homebase – Part Deux!
Well, I sent the email to some manager or other and it has been right, royally ignored, and have heard precisely nothing back. Not a sausage! Yay for swift customer service! I’ve been pouncing on my emails to no avail! (come on, give us an ‘aaaawww…..’ ) Here’s Part One including the letter if you’d like to have a read. http://brinkofbedlam.co.uk/2010/12/19/happy-christmas-homebase/
@lolopants was kind enough to contact Customer Services and ask them for a response to the blog, but apparently they can’t view the link due to website restrictions, so I have simply copy and pasted the letter and have directed it to Customer Services this time, rather than to the managers who are apparently already so full of Christmas cheer they can’t be bothered to reply to me. I’m going to wait a while and then I’m going to forward the letter again, except with all the blog comments included. That way they will know I’m serious (ish….)
This is just a quick update, once I have a reply from someone (anyone!) I will reply in a suitably caustic manner and will blog it. Although this may not be today as I have a steaming cold and can just about manage a stagger to the kitchen for a brew, but not much more than that.
Thanks to everyone for reading and contributing to the comments, they will not go unread by Homebase, I’ll make sure of that.
In the mean time, the hob-in-the-box has begun growling and going for my ankles every time I walk in the door
The likelihood of it being installed by Christmas Day is becoming less and less so.
In addition to this the knob on my hob is still mismatched (I’ll leave you to come up with your own knob jokes ;O)